{"id":3659,"date":"2022-12-19T10:45:16","date_gmt":"2022-12-19T10:45:16","guid":{"rendered":"https:\/\/gitprotect.io\/blog\/?p=3659"},"modified":"2025-12-01T14:54:25","modified_gmt":"2025-12-01T14:54:25","slug":"why-backup-jira-is-there-any-risk-of-data-loss","status":"publish","type":"post","link":"https:\/\/gitprotect.io\/blog\/why-backup-jira-is-there-any-risk-of-data-loss\/","title":{"rendered":"Why Backup Jira – Is There Any Risk of Data Loss?"},"content":{"rendered":"\n

If you work in IT, then you definitely know why using such tools as Jira is more than a must. Let\u2019s look at the numbers that the Attlasian<\/a> gives us\u2026over 65K companies around the world rely on Jira Software. Though, have they caught themselves on the thought if it is safe enough? What will the CTO, IT manager, or a software-house owner do if the Atlassian outage takes place? Well, an outage isn\u2019t the only risk that leads to data loss\u2026 But let\u2019s come to this issue a little bit later and now let\u2019s heat up the importance of data protection by figuring out why Jira is so necessary for our development process.<\/p>\n\n\n\n\n\n\n\n\n\n

How do teams benefit from Jira?<\/h2>\n\n\n\n

Jira greatly simplifies task management and takes on project managers<\/strong>\u2019 requirements, like workflow estimation, project analytics and many more. <\/p>\n\n\n\n

When it comes to DevOps teams<\/strong>, it is the perfect software for the issue and backlog tracking, integrations of CI\/CD<\/a>, and developer tools. This software grants the teams visibility into branches, pull requests, builds, and deployments allowing them to release earlier and with peace of mind.<\/p>\n\n\n\n

By offering issue prioritization and other features, it permits software testers<\/strong> to iron out issues in software products which in its turn boosts the entire company’s productivity. <\/p>\n\n\n\n

Product managers<\/strong> benefit from Jira as this tool allows them to complete product road mapping, and share roadmaps even remotely, establishing map dependencies.<\/p>\n\n\n\n

Can something go wrong with my Jira data?<\/h2>\n\n\n\n

This is a question that every DevOps, CTO, IT Manager or Security Leader should ask themselves when they start using any software that they will greatly rely on. Well, basically every team member should ask himself this question. If you need arguments to raise to decide whether your Jira environment needs professional backup software support, here they are\u2026<\/p>\n\n\n\n

Argument #1: Outages<\/h3>\n\n\n\n

Instead of fluent phrases that outages happen, let\u2019s mention the latest huge Atlassian Jira outage<\/a> in April 2022 – the incident which happened due to miscommunication between teams and led to 775 Jira customers couldn\u2019t access their data for a fortnight. Atlassian engineers had to make a number of steps to restore all the sites, and all their operations were semi-automated and needed manual intervention. <\/p>\n\n\n\n

Well, can an outage like that repeat? You can believe or check it yourself, just go to the Jira Software Status<\/a>, where you will see that there were smaller outages in March, July, September\u2026  <\/p>\n\n\n\n

And how many to come? No one knows. But what we know for sure is the catastrophic result of such a failure – loss of budget and time, it may even be the loss of the work already done.     <\/p>\n\n\n\n

Argument # 2: Human errors<\/h3>\n\n\n\n

Human mistake is probably one of the most common reasons when it comes to cybersecurity incidents. Why not remember the almost forgotten \u201c5 whys\u201d method of Toyota founder, Sakichi Toyoda: ask the question \u201cwhy?\u201d up to 5 times and you will find the root of the problem. In most cases the reason for the problem will be a human mistake in the end. <\/p>\n\n\n\n

For example, the mentioned-above Atlassian outage in April. If we ask why that Jira outage happened, the final reason will be human error – lack of communication between teams, wrong API and, as a result, an outage that influenced more than 700 customers.<\/p>\n\n\n\n

But human errors can happen in your company – malicious or unintentional, both can result in wiping out your Jira data.<\/p>\n\n\n\n

Argument # 3: Ransomware<\/h3>\n\n\n\n

Probably one of the most expensive threats for any business is ransomware. Just imagine every 11 seconds some ransomware attack happens somewhere in the world. <\/p>\n\n\n\n

After the attack the only thing the user has is a notification that his data has been encrypted and now he needs to pay a ransom to get his data back\u2026 It\u2019s double financial loss – first, you need to pay the attacker, and is there any assurance that he will give the data back safe and sound? The attacker may either fail to return, or modify, or encrypt it. <\/p>\n\n\n\n

Second, business downtime, and who knows how much time the company will need to recover – usually it lasts for days. Then, add here weeks of restoring the system\u2026 Sounds scary. Though, if you have a ransomware-proof DevOps backup<\/a> in place, you can continue your work after running the backup copy from any point in time. <\/p>\n\n\n\n

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Jira down? Get your team back to tasks within minutes with the first professional backup for Jira<\/strong> Cloud, Jira Service Management, and Jira Work Management.<\/p>\n\n\n\n

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Sign up now<\/a><\/div>\n<\/div>\n\n\n\n
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Argument # 4: Hardware and software errors<\/h3>\n\n\n\n

Another problem that can slow down, postpone, or disable your development process is hardware or software failures. It\u2019s not a secret that machines break down. What about software? It needs constant updates to work continuously. <\/p>\n\n\n\n

On the other hand, even updates can lead to some failures. For example, if there is an unnoticed bug in the new update, all the system can fail. So, isn\u2019t it better to foresee a problem and backup your Jira data?<\/p>\n\n\n\n

Argument # 5: Shared Responsibility Model<\/h3>\n\n\n\n

It is not a secret that Atlassian, like any other SaaS provider, delivers its service according to the Shared Responsibility Model that defines the obligations of each of the parties – the provider and the customer. Thus, the provider\u2019s responsibility comes down to the entire system and infrastructure accessibility, security and availability. Customer, on the other hand, is responsible for his own data. So to say, it is his obligation to build data protection schemes. <\/p>\n\n\n\n

In a nutshell, if there is an entire Atlassian outage, the provider will need to handle it. Though, if you have your Jira account\u2019s outage, or there is a ransomware attack in your environment, the only responsible person for that is you. That\u2019s why it is crucial to know how to back up Jira environment<\/a> and how to arrange your backup policy right to eliminate data loss<\/a>.\u00a0<\/p>\n\n\n\n

Argument #6: Compliance with Security Audits<\/h3>\n\n\n\n

SOC 2 and ISO 27001 are the most famous security audits the company wants to pass. Let\u2019s figure out why so\u2026  <\/p>\n\n\n\n

First, to succeed in those Audits the company needs to correspond to so-called \u201csecurity pillars,\u201d including security, availability, confidentiality, processing integrity and privacy. Which, in its turn, leads to the second point – trustworthiness and positioning itself as a reliable service among other similar ones. <\/p>\n\n\n\n

By the way, backup is one of the requirements to meet SOC 2 and ISO 27001 standards. If you are interested in this topic and want to learn more about this issue, it\u2019s worth paying attention to our road to SOC 2 audit<\/a>.    <\/p>\n\n\n\n

Takeaway <\/h2>\n\n\n\n

As you can see there are a lot of pitfalls that threaten not only your Jira data but also your business continuity which, unfortunately, leads to financial loss. Is there a way to withstand the above mentioned threats? Yeap\u2026 It’s a backup. <\/p>\n\n\n\n

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