{"id":8801,"date":"2026-04-23T11:41:47","date_gmt":"2026-04-23T11:41:47","guid":{"rendered":"https:\/\/gitprotect.io\/blog\/?p=8801"},"modified":"2026-04-23T12:31:24","modified_gmt":"2026-04-23T12:31:24","slug":"irrecoverable-data-in-jira-saved-by-gitprotect","status":"publish","type":"post","link":"https:\/\/gitprotect.io\/blog\/irrecoverable-data-in-jira-saved-by-gitprotect\/","title":{"rendered":"How We Prevented a Critical Jira Data Loss Incident (and So Can You)"},"content":{"rendered":"\n<p>As daily Jira users, the GitProtect Team experiences the platform\u2019s pros and cons firsthand. A recent notification from Atlassian about data loss was a sharp reminder of digital fragility. Without GitProtect, our enterprise-grade backup solution, the loss could potentially turn into a critical data incident.<\/p>\n\n\n\n<p>Let&#8217;s see what happened and how we responded.<\/p>\n\n\n\n<!--more-->\n\n\n\n\n\n<h2 class=\"wp-block-heading\">The Context: Inadvertent Deletion and Closed Retention Window<\/h2>\n\n\n\n<p>It all started with an email received by our IT Team. Upon review, we discovered that: a) a critical work item with subtasks had been <strong>inadvertently deleted some time ago<\/strong> and b) the provider <strong>couldn\u2019t recover<\/strong> it because the retention window (30 days at maximum) had already closed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Culprits: Bug and Platform Limitations<\/h2>\n\n\n\n<p>The inadvertent deletion was the result of several converging factors.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Bugged Jira Issue Navigator \/ Jira Service Management (JSM)<\/h3>\n\n\n\n<p>First of all, there was an active bug in one of the Jira tools\u2014Jira Issue Navigator or Jira Service Management (JSM)\u2014between October 23, 2025 and February 25, 2026. It worked this way: deleting one item caused the next viewed item to be <strong>silently deleted in the background without user confirmation<\/strong>.<\/p>\n\n\n\n<p>Atlassian discovered the bug on February 25, 2026 and immediately began an investigation. We, as the customer, weren\u2019t aware of the bug and the deleted data until receiving the notification.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Limited Native Retention (and Backup)<\/h3>\n\n\n\n<p>The date of bug discovery (February 25) turned out to be too late to use the platform&#8217;s native backup recovery. According to Atlassian estimates, one of the bugged tools automatically deleted our work item before January 28. To be more precise, the provider&#8217;s logs indicate exactly December 11, 2025.<\/p>\n\n\n\n<p><strong>A short retention period may be insufficient for most business needs<\/strong>. It\u2019s also far from enough when we speak about meeting popular compliance standards like <a href=\"https:\/\/gitprotect.io\/features\/security\/soc-2-type-ii-compliance.html\" target=\"_blank\" rel=\"noreferrer noopener\">SOC 2<\/a>, <a href=\"https:\/\/gitprotect.io\/features\/security\/iso-27001-compliance.html\" target=\"_blank\" rel=\"noreferrer noopener\">ISO 27001<\/a>, or <a href=\"https:\/\/gitprotect.io\/blog\/how-to-build-a-hipaa-compliant-backup-and-disaster-recovery-strategy\/\">HIPAA<\/a>.<\/p>\n\n\n\n<p>Let\u2019s take this real-life example: You may have important tasks in Jira that get suspended for a reason. If those are deleted in the meantime due to an error, malicious action, or flawed update, you may remain blissfully unaware for quite a long time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Shared Responsibility<\/h3>\n\n\n\n<p>The <a href=\"https:\/\/gitprotect.io\/blog\/shared-responsibility-model-gap-makes-you-lose-money\/\">Shared Responsibility Model<\/a> is a liability framework whose basic principle is as follows: <strong>a cloud provider takes care of service uptime\/availability, while an end customer of their data security<\/strong>. Currently, the model is followed by most (if not all) cloud service providers out there.<\/p>\n\n\n\n<p>If the responsibility for customer data was on cloud provider, they would:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>offer robust native backup with much longer retention, e.g. 1-year;<\/li>\n\n\n\n<li>recover the lost data regardless of a reason.<\/li>\n<\/ul>\n\n\n\n<p>At the same time, you need to remember that implementing a fully-fledged backup solution will never be a priority for any cloud provider. That\u2019s because it&#8217;s not their primary focus and it generates extra cost for storage, data transferring, etc.<\/p>\n\n\n\n<p>To get away from real trouble, you need a third-party<strong> tool that regularly runs backups for your organization<\/strong>. And this is basically the path we followed to get the lost data back.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Fix: Granular Recovery with GitProtect<\/h2>\n\n\n\n<p>With <strong>unlimited retention<\/strong> in place and Jira <strong>backups replicated to storages independent of Atlassian\u2019s ecosystem<\/strong>, we were able to quickly restore the deleted work item. For this, we used GitProtect\u2019s granular recovery feature, following a few simple steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In GitProtect Management Service (management console), we went to <strong>DevOps<\/strong> > <strong>Jira<\/strong> and clicked <strong>Restore<\/strong> next to our organization\u2019s backup.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a3be88ee53a0&quot;}\" data-wp-interactive=\"core\/image\" class=\"aligncenter size-large wp-lightbox-container\"><img decoding=\"async\" width=\"1024\" height=\"446\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on-async--click=\"actions.showLightbox\" data-wp-on-async--load=\"callbacks.setButtonStyles\" data-wp-on-async-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/1-how-we-prevented-critical-jira-data-loss-incident-starting-restore-process-in-gitprotect-1024x446.png\" alt=\"Steps showing how to initiate Jira restore in GitProtect.\" class=\"wp-image-8795\" srcset=\"https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/1-how-we-prevented-critical-jira-data-loss-incident-starting-restore-process-in-gitprotect-1024x446.png 1024w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/1-how-we-prevented-critical-jira-data-loss-incident-starting-restore-process-in-gitprotect-300x131.png 300w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/1-how-we-prevented-critical-jira-data-loss-incident-starting-restore-process-in-gitprotect-768x334.png 768w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/1-how-we-prevented-critical-jira-data-loss-incident-starting-restore-process-in-gitprotect-1536x668.png 1536w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/1-how-we-prevented-critical-jira-data-loss-incident-starting-restore-process-in-gitprotect-400x174.png 400w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/1-how-we-prevented-critical-jira-data-loss-incident-starting-restore-process-in-gitprotect.png 1852w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge image: Steps showing how to initiate Jira restore in GitProtect.\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on-async--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure><\/div>\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Selected our production Jira backup plan from the plan list. Then, chose the exact backup from a point in time right before the deletion date (December 11, 2025) and clicked <strong>Restore<\/strong>.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"500\" height=\"789\" src=\"https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/2-how-we-prevented-critical-jira-data-loss-incident-selecting-jira-point-in-time-backup.png\" alt=\"Selecting backup plan with a dropdown list and choosing a specific point-in-time Jira backup before the affected data was deleted in Jira.\" class=\"wp-image-8797\" srcset=\"https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/2-how-we-prevented-critical-jira-data-loss-incident-selecting-jira-point-in-time-backup.png 500w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/2-how-we-prevented-critical-jira-data-loss-incident-selecting-jira-point-in-time-backup-190x300.png 190w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/2-how-we-prevented-critical-jira-data-loss-incident-selecting-jira-point-in-time-backup-400x631.png 400w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Selected <strong>Original organization<\/strong> as the restore destination and clicked <strong>Next<\/strong>.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"500\" height=\"788\" src=\"https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/3-how-we-prevented-critical-jira-data-loss-incident-choosing-restore-destination-1.png\" alt=\"To restore data to the same destination, click Original organization.\" class=\"wp-image-8799\" srcset=\"https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/3-how-we-prevented-critical-jira-data-loss-incident-choosing-restore-destination-1.png 500w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/3-how-we-prevented-critical-jira-data-loss-incident-choosing-restore-destination-1-190x300.png 190w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/3-how-we-prevented-critical-jira-data-loss-incident-choosing-restore-destination-1-400x630.png 400w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Since we wanted to restore a work item with the related subtasks, we chose <strong>Restore Issues <\/strong>and clicked <strong>Next<\/strong>.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"500\" height=\"789\" src=\"https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/4-how-we-prevented-critical-jira-data-loss-incident-specifying-restore-type-torecover-work-item-and-subtasks.png\" alt=\"To restore work items and subtasks, click Restore Issues in the Restore type pane.\" class=\"wp-image-8785\" srcset=\"https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/4-how-we-prevented-critical-jira-data-loss-incident-specifying-restore-type-torecover-work-item-and-subtasks.png 500w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/4-how-we-prevented-critical-jira-data-loss-incident-specifying-restore-type-torecover-work-item-and-subtasks-190x300.png 190w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/4-how-we-prevented-critical-jira-data-loss-incident-specifying-restore-type-torecover-work-item-and-subtasks-400x631.png 400w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>To be able to granularly select the work item and each subtask, we clicked <strong>Configure <\/strong>> <strong>Select individual<\/strong>.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"640\" height=\"413\" src=\"https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/5-how-we-prevented-critical-jira-data-loss-incident-opting-for-granular-item-recovery.png\" alt=\"Click Configure and Select individual in GitProtect to opt for the granular Jira data restore approach\" class=\"wp-image-8787\" srcset=\"https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/5-how-we-prevented-critical-jira-data-loss-incident-opting-for-granular-item-recovery.png 640w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/5-how-we-prevented-critical-jira-data-loss-incident-opting-for-granular-item-recovery-300x194.png 300w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/5-how-we-prevented-critical-jira-data-loss-incident-opting-for-granular-item-recovery-400x258.png 400w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/figure><\/div>\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>Then, we selected the work item mentioned in Atlassian\u2019s correspondence. Also, consulting the work item owners, we selected the related subtasks by their IDs. Finally, clicked <strong>Proceed<\/strong>.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"950\" height=\"789\" src=\"https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/6-how-we-prevented-critical-jira-data-loss-incident-selecting-work-item-and-subtasks-to-restore-in-gitprotect.png\" alt=\"To select issues (work items and subtasks) to restore with GitProtect, click the checkbox next to them.\" class=\"wp-image-8789\" srcset=\"https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/6-how-we-prevented-critical-jira-data-loss-incident-selecting-work-item-and-subtasks-to-restore-in-gitprotect.png 950w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/6-how-we-prevented-critical-jira-data-loss-incident-selecting-work-item-and-subtasks-to-restore-in-gitprotect-300x249.png 300w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/6-how-we-prevented-critical-jira-data-loss-incident-selecting-work-item-and-subtasks-to-restore-in-gitprotect-768x638.png 768w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/6-how-we-prevented-critical-jira-data-loss-incident-selecting-work-item-and-subtasks-to-restore-in-gitprotect-400x332.png 400w\" sizes=\"(max-width: 950px) 100vw, 950px\" \/><\/figure><\/div>\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li>Back in the <strong>Select project<\/strong> pane, clicked <strong>Proceed<\/strong>.<\/li>\n\n\n\n<li>Finally, we hit <strong>Restore <\/strong>to start the process.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"500\" height=\"789\" src=\"https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/7-how-we-prevented-critical-jira-data-loss-incident-launching-jira-granular-restore-in-gitprotect.png\" alt=\"Starting the restore in GitProtect - click the Restore button.\" class=\"wp-image-8791\" srcset=\"https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/7-how-we-prevented-critical-jira-data-loss-incident-launching-jira-granular-restore-in-gitprotect.png 500w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/7-how-we-prevented-critical-jira-data-loss-incident-launching-jira-granular-restore-in-gitprotect-190x300.png 190w, https:\/\/gitprotect.io\/blog\/wp-content\/uploads\/2026\/04\/7-how-we-prevented-critical-jira-data-loss-incident-launching-jira-granular-restore-in-gitprotect-400x631.png 400w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n\n\n<p>Soon, we could see how it completed in the <strong>Tasks<\/strong> tab, the place where you can monitor progressing tasks in GitProtect.Then, we checked if the missing work item (along with the subtasks) was restored and fully accessible in Jira. The checks were completed successfully!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Key Takeaways to Avoid the Hard Lesson<\/h2>\n\n\n\n<p>Data loss is stressful, but a robust backup strategy <strong>turns a crisis into a routine recovery<\/strong>\u2014a non-chaotic, reliable, and successful process.<\/p>\n\n\n\n<p>Keep the following in mind:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Don\u2019t assume that a cloud service provider takes care of your data protection. <strong>It\u2019s your responsibility<\/strong>.<\/li>\n\n\n\n<li>A provider\u2019s native backup tool with premium retention is usually a <a href=\"https:\/\/gitprotect.io\/blog\/gitprotect-vs-atlassian-backup-comparison-included\/\">paid add-on<\/a> that requires prior configuration\u2014<strong>you\u2019re not protected by default just because you keep data in the cloud<\/strong>.<\/li>\n\n\n\n<li>Native backup tools often<strong> don\u2019t offer all the baseline features<\/strong>. For example, they may miss granular recovery, which in practice means lengthy restore process and downtime for corporate end users. Or they offer limited retention, which may unpleasantly surprise you when you discover data loss too late (just like we did).<\/li>\n\n\n\n<li><strong>Reliable protection is only possible with a dedicated backup software and replicated copies<\/strong> (learn about the <a href=\"https:\/\/gitprotect.io\/blog\/3-2-1-backup-rule-complete-guide\/\">3-2-1 backup rule<\/a>). These make you effectively independent of your cloud service provider\u2019s failures.<\/li>\n<\/ul>\n\n\n\n<p>If GitProtect resolved this crisis for us, it can provide the same protection for your data.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Multi-storage support,<\/li>\n\n\n\n<li>fully configurable data retention up to <strong>unlimited<\/strong>, and<\/li>\n\n\n\n<li>granular backup&amp;recovery\u00a0<\/li>\n<\/ul>\n\n\n\n<p>are only a few of the rich capabilities of the tool.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#f4fafe\">To learn about all of them, <a href=\"https:\/\/gitprotect.io\">visit GitProtect\u2019s website<\/a> and test the leading DevOps and SaaS backup tool <strong>for free for 14 days<\/strong> <strong>(no credit card required)<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As daily Jira users, the GitProtect Team experiences the platform\u2019s pros and cons firsthand. A recent notification from Atlassian about data loss was a sharp reminder of digital fragility. Without GitProtect, our enterprise-grade backup solution, the loss could potentially turn into a critical data incident. Let&#8217;s see what happened and how we responded.<\/p>\n","protected":false},"author":25,"featured_media":8793,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[73,5],"tags":[],"class_list":["post-8801","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jira","category-news","post--single"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How We Prevented a Critical Jira Data Loss Incident (and So Can You)<\/title>\n<meta name=\"description\" content=\"See how we used GitProtect to granularly recover a potentially unsalvageable work item and subtasks in Jira to avoid data loss.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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