Technology
Jira Software and Jira Service Management
GitProtect Backup for Jira
Mobica is a global software development and integration services company that helps businesses develop the exceptional digital experiences of tomorrow. Every day, individuals come across Mobica’s work as they engage with their computers or smartphones, whether it’s to browse social media or search for information online, or when they enjoy in-car entertainment or perform routine tasks like vacuuming. Google, Meta, Samsung, Vodafone, Cirrus Logic, ABB Ltd., and other renowned enterprises are among those Mobica has helped create extraordinary software solutions.
In this edition of the Case Study series, we will peer at Mobica, the company that does its best to extend the boundaries of the possible by providing deep technology expertise right across the software stack, and its way of adopting GitProtect.io backups for Jira Software and Jira Service Management to ensure the security of its project management data.
Mobica is a UK-based software company that offers expertise in various areas, including software development, quality assurance, product design, and more. The company helps businesses transform unimaginable ideas into the reality of tomorrow’s world no matter what industry their clients operate in - automotive, semiconductor, finance, digital TV, etc. At Mobica, conventional software development is surpassed through the provision of tailored solutions and the embrace of Talent-as-a-Service practices. This enables the company to meet the unique requirements of clients and deliver innovative, reliable software products globally.
The company has been recognized as # 1 of the Top 20 Most Promising Semiconductor Technology Solutions Providers in 2022 by CIO Review and Gary Butters Ranked #1 of the Top 10 CROs of 2022 by Industry Era. Moreover, Mobica is among the London Stock Exchange’s 1000 Companies to inspire Britain and holds the Queen’s Award for Enterprise International Trade, among other leading British awards in the industry.
Developing multiple projects at the same time, Mobica builds its work on firm beliefs to provide its clients with exceptional service. Trust, respect, and eagerness to solve the challenges effectively within the given terms are the core of their project management team. Here is how the company describes its values: “Our primary delivery objective is to ensure required service quality level via the highly slicked engineers, low friction operations and proper data-driven governance.”
To ensure that all the company’s projects are performed as a clock Mobica’s team uses Jira for project management and Jira Service Management for support tickets if any incidents, service requests, or challenges arise.
Estimating and understanding the importance of the work the company does, Mobica’s team, which is mainly comprised of functional safety specialists, started backing up its Jira data using the Atlassian in-built backup solution - Jira Backup Manager.
First, the backup option worked well as the tool enables snapshots of the Jira instances, assuring the security of specific Jira data even in the face of unforeseen circumstances. However, it required manual interference from the Mobica team to perform and export their Jira snapshots. Moreover, the company’s team couldn’t download the snapshots of its data when needed, as Atlassian permits its users to perform manual exports of pages and users only every 24 or 48 hours (with attachments).
Thus, realizing its need to bypass the 48-hour limit given by Atlassian and the importance of automated scheduled backups accessible anytime, with history, Mobica’s team started to search for a backup solution that could meet their requirements.
I can set up a backup plan and have a high level of confidence that it is going to work. I worked with other backup products for different IT services and never felt [until now] comfortable that the backup plan was going to work as expected.
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When we need to restore a repository, GitProtect brings speed, convenience and security to this process.
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The fact that the platform supports Jira, Confluence, and GitLab means that we have one single platform for our most mission-critical assets.
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With GitProtect.io we were able to bring all our Git repositories into backup compliance with the use of a single tool. Bonus points for Jira, we were only looking to backup Git, but we got Jira along with it!
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I like very much the possibility to back up from one environment [Bitbucket] and restore the repo to another environment [Bitbucket, GitHub, GitLab].
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With GitProtect, I now have the peace of mind knowing that my repositories are safe and secure, allowing me to focus on what matters most - building great software.
The fact that it automatically takes backup of crucial data is amazing. It is also compliant with SOC2 and ISO27K, making it easier for us to comply with local laws. And the fact that I can have a customized backup window is great.
The thing I liked most about GitProtect is its seamless and automated backup solutions, providing comprehensive data protection for various DevOps tools with unlimited storage capacity.
With GitProtect, setting up automated backups is a breeze no more sweating over manual processes. Plus, it's got your back when it comes to compliance, meeting standards for backups.
The backup feature is amazing I never have to worry about when it's going to back up because of the scheduling feature. The encryption feature is also exactly what my company needed.
GitProtect provides seamless integration with other version control systems like gitlab, github by simplifying the process of securing code repositories. Its alert system provides proactive protection against security threats.
So we use it on day to day basis to take backups of our GitHub and GitLab. Their team is very professional. We actually had person who setup an online meeting with us and helped us setup everything.
GitProtect makes super easy to backup our GitLab repositories, meeting all the compliance requirements that you can imagine. It ensures that the data is encrypted in transit and at rest, so all the source code is secure.
Backup solution that is most helpful for DevOps engineers and App developers where they are able to backup their Project files from multiple platforms such as GitHub, Bitbucket etc.
I am overwhelmed by the number of features available using GitProtect.
After having figured out its needs and requirements for backup software, Mobica started its selection process. Within a careful analysis of the competition, the company understood that GitProtect.io was the backup solution that met all their needs and requirements in the best way. The Mobica’s team liked GitProtect.io’s features, functionality, and values, as the backup app permitted them to automate the backup processes, and schedule backups within any frequency their company’s policy requires without any limitations. “GitProtect provides a solution which fulfills our needs to 99%,”
says Tomas Hausner, Technical Project Manager at Mobica.
The process of PoC was smooth and simple as the GitProtect Sales team answered all the questions the Mobica team had regarding the backup and restore of Jira data, and assisted the company during the trial period up to the adoption of GitProtect.io Jira backups.
One of the most critical of Mobica’s requirements was the possibility of scheduling its Jira backups without any time limitations. Backup scheduling brings automation of the backup processes, ensures consistency, and guarantees compliance, governance, data protection, and Disaster Recovery.
With GitProtect.io, Mobica can use any of the pre-defined plans the backup provider offers - Basic, GFS, or Forever incremental, or customize its backup by setting and running it at any moment the company’s policy requires. Thus, the company has full flexibility over its backup performance.
Considering data encryption as an important feature of data protection, Mobica highly evaluated the symmetric encryption algorithms GitProtect.io provides. The company got its critical Jira data and JSM data backups encrypted in flight and at rest with the possibility of creating its custom encryption key. Thus, Mobica’s team can have peace of mind that their sensitive data on client projects is secure - no one without the decryption key can read the data. This combination of custom encryption key and considered unbreakable AES 256 encryption algorithm compose the most technologically advanced level of security.
The main reason for every backup is the possibility of restoring critical data quickly under any circumstances - human error, ransomware attack, system outage, etc. By adopting GitProtect.io, the Mobica technical project management team got an easy restore functionality - Disaster Recovery and Granular Restore.
Thus, the company has become resilient to any cyber threat. With Disaster Recovery technologies the company can be sure to restore the entire Jira account, data, and configuration to the same/new Jira account or the local machine.
In case of accidental deletion, data loss, or a human error, the company can restore data granularly - browse and recover only selected objects in Jira, including projects, issues, workflows, or attachments.
Data migration and mobility are some additional features behind the abovementioned recovery options. The company can migrate Jira data from one project/account to another, move between various Jira accounts, copy project configuration from one project to another, from Sandbox to Production as well as separate out projects or consolidate different Jira sites into one.
What’s more, they aren’t limited to one restore destination, as the backup software enables Jira data restore to the same or a new Jira account, their local device, or a free Jira account with a no-user recovery option.
Analytics plays a critical role in data protection and backup management. By adopting GitProtect.io, Mobica can easily manage backup plans and monitor its performance in a unified web-based central management console accessible without any app installation. Data-driven dashboards, detailed task monitoring, advanced audit logs, and Slack, mail, and webhook notifications make monitoring clear and permit the company to react fast should any event of failure occur.
Mobica could meet all its requirements and needs by adopting GitProtect.io backups for Jira. Given this, Mobica resolved all the challenges it faced concerning the Jira backups for its project data.
Now, with GitProtect.io, Mobica’s security team no longer needs to perform their Jira backups manually and can automate scheduled Jira backups at any time they want. Moreover, the company has a secure encryption feature turned on in flight and at rest, the possibility to customize its Jira backups, and easy restore functionality in case of a disaster.
Repositories with metadata, including issues, merge requests, hooks, keys, wiki and more.
